Privacy Policy

Who we are

This Privacy Policy explains how ienergiLtd (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website or request a quote, in line with the UK GDPR and the Data Protection Act 2018. We are the data controller for the information described here.

Information we collect

We may collect and process the following data about you:

• Contact details you provide — such as your name, email address, phone number and postcode — when you request a quote or get in touch.
• Information about your property and energy use that you share so we can prepare an estimate or arrange a survey.
• Technical data such as your IP address, browser type and pages visited, collected automatically through cookies and similar technologies.

How we use your information

We use your personal data to:

• Respond to your enquiry and provide a quote or arrange a survey.
• Connect you with a vetted local installer where relevant.
• Provide, maintain and improve our website and services.
• Meet our legal and regulatory obligations.

Lawful basis for processing

We rely on your consent, the performance of a contract (or steps taken at your request before entering one), and our legitimate interests in operating and improving our business, as appropriate to each purpose.

Sharing your information

We may share your data with trusted installers and service providers who help us deliver our services, and with authorities where required by law. We do not sell your personal data.

Your rights

You have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. You can also withdraw consent at any time and lodge a complaint with the Information Commissioner’s Office (ICO).

Contact us

To exercise any of your rights or ask a question about this policy, email us at hello@ienergi.co.uk or call 0800 161 5525.